Welcome
Welcome to our shop, we hope you enjoy our range of products. Please find below our shop policies which we hope will give you confidence in any purchases you may make with us. Please contact us if you have any other questions.
Lead Times
Many of our tiles are made to order and it generally takes 3 to 4 weeks to make, dry, fire and glaze your tiles. If you are working to a tighter timeline for a project please contact us first to see if its possible to meet your needs.
Shipping
We ship to Ireland and the rest of the world using An Post (Ireland’s National Post Office) standard delivery. We ship to the UK using Royal Mail. Shipping time to UK and Ireland is one to three days, shipping to other regions is typically five to seven working days. If you need priority shipping or tracking then please let us know.
Some of our products are made to order and can take two to four weeks to make, depending on how busy we are. Please check with us if you need your order delivered sooner.
Shipping is calculated on the combined weight of the order.
Refunds and Exchanges
Goods may be returned with 14 days of receipt. Please contact us before returning goods, so we can provide instructions. Customer will bear the cost of return shipping.
If goods are damaged on receipt or not as ordered please contact us to arrange a replacement or refund as required. You must contact us within 14 days of receipt of goods.
Payment
We accept payment via paypal. It is not necessary to have a paypal account to make a payment and any major credit card can be used. We feel paypal offers the greatest protection for buyers and also means we do not need to process any of your financial details.
Safety Policies
None of our products are intended to be used for eating or drinking from, so no guarantee or testing for food safety is carried out. Our glazes are lead free.
Products should be kept away from small children.
