Shop Policies

Welcome to our shop, we hope you enjoy our range of products. Please find below our shop policies which we hope will give you confidence in any purchases you may make with us. Please contact us if you have any other questions.

Accepted payment methods

We accept payment via credit card, debit card and Paypal.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact us if you have any problems with your order.

Payment

We accept payment via credit card, debit card and Paypal. Payment must be made in full before shipment.

Delivery

By default, we ship to Ireland and the rest of the world using An Post standard delivery (Ireland's national postal service). We ship to the UK using Royal Mail.

Normal delivery times to Ireland and the UK are one to three days.

Delivery times to the rest of the world are typically 5 to 7 working days.

Please note that standard delivery is not tracked.

We also offer Express shipping through An Post. This offers international delivery of typically 4 working days and is tracked.

We also offer standard tracked delivery, but this takes 9 to 10 working days.

Please let us know if you need it by a specific date.

Additional policies and FAQs

Our products are not intended for food or drink, and are not tested for food safety. We do not use any glazes containing lead.

More information

Last updated on 1 Feb, 2026

Frequently asked questions

Care instructions

Do crackle glaze tiles need sealing?

Always! We can't emphasise this enough - if you plan to use crackle tiles please, please, please make sure they're sealed. This will penetrate the surface of the tile and create an impenetrable barrier to stop moisture, grout, dirt and dust causing issues down the line.

We advise sealing your tiles twice - once before grouting, and once after. We'd then recommend sealing after 12 months to keep your tiles looking their best - it's quite likely that some new cracks may develop!

Where can you use crazed tiles?

Once sealed properly, crackled tiles can be fixed to almost any wall inside, including wet areas. In a shower space or busy bathroom, you may need to re-seal every 12 months to be on the safe side.